Water Damage & Flooded Basement Restoration Services
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Monday, May 29, 2023Testimonials & Reviews
We are grateful to all of our customers for placing their trust in us, and especially appreciate those who took the time to write and share their experience with us.
Flood and Water Damage Restoration Testimonials & Reviews
I am so grateful for the service you provided. We were so upset to discover our washing
machine broke in the middle of the night and flooded our home just days after we moved in.
My wife was very worried about the water damage, but was quickly put at ease after we spoke
with the owner of the restoration company. He called me immediately and spent the time to
explain the entire process and how water damage does and does not affect the structure. He
answered all of my questions. Within hours, I had a team of guys removing all of the water
damaged carpet padding, wood flooring, and baseboards. They were very diligent in installing
several blowers and dehumidifiers to properly dry out the areas that were soaked. They came
out every day to take moisture readings until everything was dried out. They also worked very well
with my homeowners insurance company and the claims adjuster. I could not have been happier
with the service I was given.
David R. Hocott
After getting the water heater replaced we had quite a bit of water damage
that was going to be more cleanup than we could do ourselves. We
contacted the local RestorationSOS affiliate, Rainbow International, and
even though it was getting late in the day, they sent out a truck to begin the
cleanup. The tech stayed for nearly 3 hours pumping up the water from our
basement. When all the water extraction was completed, he set up
numerous high-powered fans to speed the drying of the carpet and walls.
Several days later when the drying was complete, the original tech returned,
cleaned all the basement carpets, double checked all the baseboards and wall boards,
re-stretched the damaged carpet, checked the pad for damage, tacked the carpet back down and
made our basement look better than before the flooding. I am very happy with their services.
Dave Seitenbach
We had water damage in our basement and RestorationSOS was able to
respond to our urgent need very quickly. The service was top notch and very
professional. They were very accommodating and were able to explain the
process clearly. Luckily, it was our first water damage and they made it easy
and painless. We definitely recommend RestorationSOS to anyone who is
in need of having water damage taken care of.
Lin Tran
I wanted to take the time to thank RestorationSOS for such expeditious and
thorough service. Our furnace pump broke late one evening and after the
flooding was contained, we took our HVAC technician's referral to contact
RestorationSOS. The company readily answered our call, answered our
questions, and set us up for an appointment the following day. The technician
came with huge blowers and lifted our carpet and padding to ensure that all of
the water dried completely. Walls were even checked for any extra moisture and
everything was put back neatly. I thank you for such great customer and technical service. I would
highly recommend your company for anyone who needs flood damage clean-up.
Alison
RestorationSOS did a very thorough job, were honest and wonderful to work
with. I received timely follow-up and received great customer service that is
very rare now days. I would recommend them to anyone.
Jean Schumacher
I found an ad online for RestorationsSOS. They removed the old saturated carpet & linoleum.
Within days the floor was completely dry & they treated the basement with anti-mold & odor
solution. They always showed up on time & kept all commitments. They kept me updated as well
since I don't live with my mom, but was handling the process. We are totally satisfied with the job
done & the fair cost. In this day with all the skeptical businesses out there it was great to find an
honest company who followed through with their commitment & they were very nice to my elderly mom!
Sue Irving
They not only cleaned and disinfected the sewage mess, they took out old windows and
junk that had been accumulating in the basement. The work was professional and done
within a reasonable time frame.
David Manthei
Last january we had a water line break in our family room. What a mess!!! I called at 6am
and had someone at our home before noon. We were very pleased with their prompt arrival
and the work done. The workmen were professional and respectful of our home. I would
recommend them highly.
Laura Daily
One afternoon the dreaded accident occurred, my garbage disposal stopped working and
water spilled over my sink onto my hardwood floors, that leaked into the ceiling of my
beautiful, finished lower level. I immediately started looking on my computer for companies that
would help with this situation. The SOS said in their ad that they would call immediately and
within 5 minutes after my call they responded, a true SOS immediate response. The team came
in, assessed the damage and proceeded very professionally. They dried out my floor and gave me
excellent follow-up information. RestorationSOS is an excellent company, I would highly
recommend this company for any water damage or clean-up situations.
Hollis Batista
After my basement flooded I found an online service called RestorationSOS which linked
me up with a company called MM&M Restoration, Inc. Both companies provided me with
excellent service, prompt beyond anyone's expectations in this day of being "on hold" for hours,
as well as courteous, professional, thorough and caring. I received follow-up calls from
RestorationSOS to see if the job was being done to my satisfaction, and Mike Malone and his
team at MM&M Restoration are simply the best. My basement is back to normal with no signs of
the water damage. My thanks to everyone at SOS and MM&M.
Dean Sheehan
I had RestorationSOS provide mitigation services for damages that occurred resulting from
ground water seeping into my basement last July. I contacted them on on Saturday
morning... and they were at my house that afternoon. A full inspection was
performed and it was determined that the carpet, some of the walls and insulation needed to be removed. They sprayed
the area with an antimicrobial spray and provided dehumidifiers to remove the excess moisture. I
would certainly use RestorationSOS again and recommend RestorationSOS for this type of
application as the work was done in a timely and professional manner.
Al Einebrgr
I had RestorationSOS provide mitigation services for damages that occurred resulting from
ground water seeping into my basement last July. I contacted them on on Saturday
morning... and they were at my house that afternoon. A full inspection was
performed and it was determined that the carpet, some of the walls and insulation needed to be removed. They sprayed
the area with an antimicrobial spray and provided dehumidifiers to remove the excess moisture. I
would certainly use RestorationSOS again and recommend RestorationSOS for this type of
application as the work was done in a timely and professional manner.
Russell Mannings
I was involved in the flood on August 11, 2014 in Michigan. The companies in this area were
booked solid. So thankfully Restoration SOS came up from Florida, and what a bunch of
nice guys. The were very professional and very understanding to our needs. It was a hard time
here in Michigan but thanks to them it went as smoothly as possible. Thank you again
Restoration SOS couldn't have done it without yous.
Al Einebrgr
Fire Damage Restoration Testimonials & Reviews
During last winter season when I first installed
our new Harman pellet stove, I went the extra mile and added fresh air intake to the stove. So,
I bored two 4" holes through the 8" concrete wall in the basement. One for exhaust and one for
the intake. Now, pellet stoves need electricity to work. In fact, if there is no electricity
you may wind up with what I had: a fire in the hopper. We lost power and the winds were blowing
at 40 miles an hour - the perfect conditions for a fire to make its way to the hopper. Now, we
only had some damage. The basement and the stairs leading to next level had bad stench of intense
smoke. After doing much research, I settled on RestorationSOS to remove the smell of smoke from
my house. I made the correct choice. After a few days of the air scrubbers running and the fog
treatment, my house was back to normal. Thank You RestorationSOS!
John Amoretti
Providing service to people in their darkest hours is tough. Providing the service the way your
team did it is admirable. Your team did a great job restoring our house after it burned. Your
crew was conscientious, hard working, friendly, and supporting. Thank you so much.
Veronica and David Levee
I called RestorationSOS after my apartment building caught fire in early Janurary. They were
quick to respond and came out to my building to do an assement of the damage. I had no
idea where to begin and they advised the only way to fully clean everything was to remove it from
the smoke damaged apartment. They advised me on what things, such as a mattress, that I
shouldn't waste my time and money on cleaning given the damage. A week later a
RestorationSOS team came and packed all of my belongings and removed them to be cleaned.
They were efficient, timely and organized. Two weeks later they delivered all my cleaned
belongings to my new address. Every box had a number and a clear description of what was
inside. It helped tremendously for unpacking. Overall the RestorationSOS team put me at ease
during a very traumatic time!
Emily Schowengerdt
Mold Remediation Testimonials & Reviews
Recently we suffered a major water problem in our basement. Needless to say, we were very
concerned and upset with the horrible odor and black stains of mold that showed up a few days
later. Fortunately, we had the opportunity to meet some of the most patient and caring people
that we could have imagined. The rapid response, knowledge and level of professionalism of your
team are simply "beyond the call of duty". The results are astonishing and we are happy to go
down in the basement now. Thank you.
Jose and Kathrin Vargas, IL
Sewage Backup Cleanup Testimonials & Reviews
The technicians were very professional and did an excellent job cleaning up the water
damage to our basement. They informed us of all the work they were going to do and
communicated well with us. Following the cleanup, we couldn't even tell there had been any
water damage.
Ruth Clark
In May of 2011, my elderly father, who lives alone in Vernon, NJ, had his septic system back
up into the basement, about 2 inches of sewage on the floor, and on the carpeted part of the
basement. I made a phone call to RestorationSOS and my needs were met very quickly and
efficiently. A clean up man was at my father's house by noon that day. This man got the carpet cut,
rolled and out of the house immediately. He sanitized the concrete floors and affected walls. We
truly appreciated the same-day response. We made no payments and the claim was filed and paid by
our homeowners insurance company. I would most definitely recommend this RestorationSOS.
Janet Watts
My condo tenant was in complete hysteria. The sewer had backed up 3 times in 6 days and
each time the problem got worse. After 3 different plumbers had been called in by both me
and the condo association, we hoped the problem was resolved...but what do I do now!? After
searching the internet, I called RestorationSOS. Their response time to my inquiry was almost
instantaneous and I had a clean up member inspecting my rental unit and offering several
options to meet my financial needs in no time at all (which was great for my tenant's peace of
mind). The clean up & removal of contaminated items went without a hitch. RestorationSOS was
a great help in assisting me through the steps needed to eliminate the sewer backup problem
and restore my building to habitable status with in a very short time.
Cheryl Gur
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Important To Read
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